FAQ

What are the show/conference hours?

Tuesday-Wednesday, June 13-14, 2017, 10:00 AM-5:00 PM
Thursday, June 15, 2017, 10:00 AM - 4:00 PM

How much does it cost to attend the expo?

Expo admission is free online for qualified registrants. A $95 fee applies to all others. Online registration is available throughout show days.

If I attended the show last year do I need to register again for this year's show?

Yes. We start a new database for every show, every year. You must re-register for every show you plan to attend. We do not "carry over" registrations from show to show or year to year.

What if I do not pre-register for the expo?

You can register on-site and you will be charged the on-site expo only registration fee ($95). If you pre-register with a promo code, or bring show materials with you, on-site registration is FREE for qualified registrants. Online registration is available throughout show days.

How far in advance do I have to register to guarantee that I receive my badge in advance?

Badges will not be mailed prior to the show. Bring proof of your registration to the show with you to receive your badge.

Can I check if my registration has been confirmed on your website?

Yes, you can view/update your registration information by returning to the registration website and logging in.

I registered last minute, how can I get my badge besides waiting in line at the show?

Badges will not be mailed prior to the show. Bring proof of your registration with you to any Express Registration desk to get your badge printed instantly.

How long does it take to receive my registration confirmation?

After registering online, an email confirmation should be received within 24 hours.

I registered online and received a confirmation with a barcode. What do I do now?

Bring your printed confirmation to any Express Registration desk and get your badge printed instantly.

Is there a charge for a replacement badge?

No. A replacement badge can be printed at the Pre-Registered desk in the Registration area with proper identification free of charge.

How do I get a correction on my badge?

A correction on the badge can be made at the show. Please go to the Pre-Registered desk in the Registration area on-site, where corrections can be made and one will be printed for you. There is no charge to have your badge corrected and reprinted.

What is my EXHIBITOR username and password for online exhibitor registration?

You may locate your username and password in your Exhibitor Welcome E-mail. If you are unable to locate your username and password, please email Tshowreg@ubm.com or call 310/445-4273.

What if I do not pre-register for the conferences?

If you do not pre-register you will have to pay the higher on-site rates. Also, you run the risk of the session you are interested in being sold out.

Why is the early bird conference fee offered only for a limited time?

The early bird fee is designated as an incentive for people to register for the conferences early. The benefit of signing up early as a conference registrant, in addition to paying a substantially reduced price, is that you guarantee your spot in your desired session.

Can I attend the morning conference session and send someone else to the afternoon conference session in my place?

No. Conference registrations/badges may not be shared.

Is there a group conference discount?

Yes, we offer a 20% discount off standard rate for groups of four or more. You must register and pay for the conference at the same time. Call 310-445-4273 to register.

Can I cancel my conference registration?

Yes, subject to $150 cancellation fee if you cancel by May 16, 2016 by written request to Tshowreg@ubm.com. No cancellations will be granted after May 16, 2016. Substitutions can be made at any time. No registration credits may be transferred to other shows. No refunds will be given after May 16, 2016.

How do I cancel conference registrants and replace them with someone else?

Prior to the show opening you must email Tshowreg@ubm.com to notify us of the change. Or, the replacement person may come to the Pre-Registered desk in the Registration area at the show and have a badge produced. There is a $50 fee for transferring your registration to another person.

How do I get a detailed list of exhibitors for the event?

The exhibitor list is posted on each show website. We suggest you bookmark our show website and return to it often during the weeks leading up to the show dates. The information on the web site is constantly updated and reflects new exhibiting companies that have joined our expo.

How do I get a detailed list of the event attendees?

If you are interested in exhibiting and would like to know more about our attending audience, please contact the show sales rep. Contact info can be found on the Interested in Exhibiting page. If you are a current exhibitor and would like to participate in a pre-show mailing opportunity, please contact CanonPromos@ubm.com.

How do I get on the mailing list for next year's expo?

If you register for one of our shows, you will be added to the mailing list for that particular event and will receive information regarding next year's show as it becomes available. If you would like to be added to the mailing list for our other events, complete the online registration inquiry form for that event. Find the complete list of all events at www.UBMCanonEvents.com. To be removed from our mailing list, please email ubmcanonunsubscribe@ubm.com and specify show(s) from which you would like to be removed.

Can you recommend a hotel and/or good restaurant?

Please click here for information and special room rates for the official show hotels. Also, you may find it helpful to contact the city convention services and tourist bureau for local restaurant and ratings information.

Where Should I park?

Please click here for parking information. Additional travel information can be found under the "Travel & General Info" page.

Will free food and beverages be available at the show?

Free food and beverages will not be available at the show. You may purchase refreshments and luncheon items at the facility concession stands. (Coffee breaks are included in conference registrations only.)

I will require an invitation letter in order to obtain my visa to enter the United States. What do I need to do?

Requests for a visa invitation letter are available during the registration process.

Can I bring my child to the expo? How about a well-trained pet?

For safety, insurance and security reasons, no one under the age of 18 is permitted in the expo halls or conference meeting rooms at the show. There are no childcare services available on-site. Only utility animals for the physically challenged are permitted. Please contact us at 310-445-4200 if you are handicapped and require special assistance in order to attend our event.